Rafael B.

About Rafael

Rafael is the person non-technical teams like calling. He troubleshoots software issues over screen share, records short Loom walkthroughs so the same question is not asked twice, and builds the knowledge base as he resolves tickets.

What Rafael does

Selected results

• Built a knowledge base that deflected 35% of tickets
• Trained 80 staff on a new CRM rollout
• Maintained a 4.9/5 support satisfaction rating

Tools

At a glance

Request an interview

Free, no obligation. We’ll set up a call with Rafael — usually within two business days.