Kevin A.

About Kevin

Kevin has run support desks for e-commerce and SaaS businesses. He knows how to design a queue that does not drown the team, how to write QA rubrics that improve tone, and how to handle the refund and escalation calls that nobody else wants.

What Kevin does

Selected results

• Led a 12-agent support team across two timezones
• Redesigned a queue that cut backlog 70% in a month
• Wrote the QA rubric still used by a 30-person department

Tools

At a glance

Request an interview

Free, no obligation. We’ll set up a call with Kevin — usually within two business days.