FAQ | BlueTech Solutions

Frequently Asked Questions (FAQ)

General Questions

1. What is Bluetech Virtual Outsourcing & Support Services (BTS)?
BTS is a virtual outsourcing company that provides customized administrative, operational, and specialized support for businesses of all sizes. Our services are designed to help you save time, increase efficiency, and focus on what matters most in your business.

2. How does BTS work?
We operate on a flexible retainer model, where you purchase a set number of hours per week to use across any of our services. Each client is assigned a dedicated Account Manager who coordinates all tasks and ensures seamless communication between you and our team.

3. What industries does BTS serve?
We serve a wide range of industries, including real estate, cleaning services, small businesses, startups, and more. If you have specific needs, reach out to us, and we’ll tailor our services to fit your industry.

4. What services do you offer?
Our services include:

Administrative support
Appointment scheduling
Data entry and CRM management
Social media management
Customer service
Specialized project support
For more details, visit our Services page.

Service & Operations

5. How do I get started with BTS?
Simply contact us through our website or by phone. We’ll schedule an initial consultation to discuss your needs and help you choose the best plan.

6. Can I adjust my service plan?
Yes! You can adjust your plan with 30 days’ written notice. This allows you to scale your support as your business grows.

7. Who will I be working with?
You’ll have a dedicated Account Manager who oversees all your tasks and acts as your main point of contact. They will assign a skilled Agent to handle your day-to-day needs and coordinate with other team members as required.

8. What happens if my Agent is unavailable?
If your assigned Agent is unavailable, a trained stand-in from our team will step in to ensure uninterrupted service. Your Account Manager will oversee the transition to maintain consistency and quality.

Billing & Payments

9. How does billing work?
Billing is simple and transparent. You’ll receive a monthly invoice that details the hours used and any additional services provided. If you exceed your retainer hours, you’ll be billed at an hourly rate for the additional time.

10. Are there any hidden fees?
No, our pricing is upfront and transparent. If external specialists or additional services are required, you’ll be informed in advance, and no charges will be made without your approval.

11. What happens to unused retainer hours?
We encourage you to use your retainer hours each month. While we’ll work with you to maximize their use, hours do not roll over to the following month.

Technical & Security

12. What systems do you use to manage tasks?
We use industry-leading tools, including CRM platforms, project management software, and communication tools like Microsoft Teams and RingCentral, to ensure efficiency and seamless communication.

13. Is my information secure?
Yes. At BTS, we prioritize data security and confidentiality. Our team is trained in secure handling of sensitive information, and we use encrypted systems to protect your data.